STRATAGY ES
High-capacity, enterprise-wide voice processing
system
The Stratagy ES is Toshiba’s most advanced voice processing system for managing and
distributing voice, fax and e-mail messages, as well as offering self-service transaction
capability for your customers. Four standalone platforms support up to 96 ports and a wide
range of standard and optional features, from unified messaging to speech recognition and
integrate seamlessly with Toshiba CIX and other communication systems.
- Perfect for small to enterprise size platforms
- Up to 96 ports
- Voice, fax and e-mail message management and distribution
- Unified messaging and speech recognition
- Text-to-speech
- Call recording
- Automated attendant
- Call routing
- Access each mailbox menu option simply by pressing the corresponding soft key
- Exceptionally easy to use without complicated training or transition periods
- Consolidate all types of communications and manage more messages in less time. • Play voice messages through your PC or through your handset for privacy
- View faxes on your screen and print them as you would any document
- Forward voice or fax messages as WAV or TIF files to any e-mail address
- Retrieve Stratagy voice and fax messages via the Internet from any e-mail service that supports SMTP and POP3 protocols
- Manage voice, fax and e-mail messages via telephone
- Store inbound faxes in your mailbox, and print, forward, or display them on your screen
- Fax On Demand and Fax Back features give customers access to brochures, price lists and other printed information with ease any time of day or night
- Fax Mail makes it possible to transmit faxes from e-mail boxes to any specified portable computer, fax device, or hotel fax machine
- Fax Broadcast lets you instantly transmit any fax document to multiple recipients. You can even add voice comments to a fax
On the road — always in-touch.
- Text-to-speech technology gives you the ability to hear e-mail messages by phone anywhere you can’t access them via a computer
- Replay messages by phone as well as forward them to any e-mail account.
State-of-the art speech recognition.
- Use simple voice commands to access product information, specific extensions, or voicemail messages
- Enhance customer satisfaction
- Keep your company image on the leading edge
Call recording for superior accuracy.
- Store any conversation in your voicemail box for easy retrieval or review
- Pause and restart functions give you the power to listen on your terms and at your pace
Answer calls professionally and automatically.
- Automated Attendant enables callers to route their own calls and leave messages without receptionist assistance
- Automated Attendant handles the call according to the employee’s specific mailbox configuration — such as offering the ability to dial another extension
- Employees can program the system to screen calls or execute an IVR application
- The system can detect fax tones and transfer those calls to specified fax machines
- Calls are automatically routed according to a caller’s extension or department preference
- A company directory feature makes it easy to locate names and extensions
- Unanswered or busy calls can be automatically routed to another extension or an operator.
- Callers have the option of holding, hanging up, or leaving a message
- Record up to seven different personal greetings per employee — scheduled for appropriate times during the day or week or according to your extension’s use status at the time
- Callers have the opportunity to call another extension, hold, or transfer to an operator for assistance
- Complete control to replay, skip, advance, rewind, delete, pause, prioritize, or adjust message volume
- Customize the way you’re notified of messages, from receiving a pager alert to indicating urgent status
- Ability to create folders for different types of messages