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Why doesn't my speakerphone work on outside calls?Some phones which appear to be speakerphones, are actually hands-free answerback phones. They do not function as speakerphones when connected to outside calls. To determine if your phone is a speakerphone or a hands-free phone, check the model number on the bottom of the phone. Most hands-free models have an "H" in the model number, while speakerphones usually have an "S" in the model number. Back to Frequently Asked Questions
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